Inside Account Associate - Remote
The PALFINGER values of People, Entrepreneurship, Respect and Learning, are more than words. We strive every day to create and support an atmosphere of collaboration, transparency, empowerment, and customer focus so our greatest assets, our people, will be able to harness their passion, drive, and motivations to make a big impact!
As an international group PALFINGER offers its customers around the world hydraulic lifting solutions at the interfaces of the transport chain. PALFINGER operates businesses in 16 sectors: loader cranes, EPSILON timber and recycling cranes, marine cranes, davit systems, winches and offshore equipment, offshore cranes, boats, wind cranes, hooklifts, access platforms, tail lifts, passenger lifts, mobile cranes, truck bodies, railway systems, and truck mounted forklifts as well as attachments and equipment for increasing crane efficiency. As a member of the PALFINGER North America Region (https://www.palfinger.com/en-us ), PALFINGER continuously pursues our vision of being the preferred provider of truck equipment throughout North and Latin America.
Job Summary
PALFINGER USA is seeking an Inside Account Associate to work closely with Regional Sales Managers and customers, within a dedicated region, to provide customer support on all levels. The successful candidate will be responsible for maintaining sales leads, communicating with customers, understanding their needs, and ensuring a smooth sales process.
Responsibilities
- Communicate and follow-up on customer leads and with existing customers to identify sales opportunities and to provide information about the company’s products.
- Develop and manage strategic partnerships to grow business opportunities in support of Regional Managers.
- Identify, maintain and track potential customers and sales pipelines in coordination with Regional Sales Managers.
- Research external and internal market data and prepare information and create presentations for Regional Sales Managers.
- Respond to potential customers' questions and send additional information via email or phone.
- Process requests for quotes provided by Regional Sales Managers and/or customers to define product cost, freight, sell price and lead time for each opportunity. Process quotes in a timely manner.
- Utilize inventory reports to identify available inventory for immediate customer demand and status updates.
- Create and maintain a database of current and potential customers.
- Explain and demonstrate features of products and services coordinate with Regional Sales Managers.
Qualifications
- High school diploma/GED.
- 5 years’ experience in sales.
- Experience with liftgate sales, preferred.
- Ability to communicate verbally and in writing with all levels of employees, vendors, and customers. Conduct presentations to customers.
- Demonstrated experience applying customer service skills.
- Experience in an outbound call center or a related sales position.
- Ability to research, gather, analyze and summarize information.
- Proficiency in Microsoft Office, Word, Excel and Powerpoint and CRM software
- Ability to achieve targets.
- Highly organized, detailed oriented to track and enter correct information in system and onto spreadsheets.
- Ability to negotiate, problem solve and resolve conflicts.
- Enjoy building relationships with customers and vendors.
Remote Worker Consideration
- The candidate who is selected for this position must have the capability to work from home in a designated work area with company-provided technology equipment. This position will require occasional onsite office work and may require traveling.
This job posting is designed to describe the general nature of work performed by employees within this classification. It is not designed to contain a comprehensive list of all responsibilities required of employees assigned to this job.
What We Offer
- Competitive compensation
- Comprehensive Benefitspackage with flexible options
- Competitive paid time offincluding paternity leave
- Opportunity for on-going career growth
- Environment of Respect, Openness, Inclusion and Support
- The opportunity to build a strong team, improve operations and make a big impact
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 5 years
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Work Location: Remote
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